Designing for power users in high-stakes environments.

WFM users are experts in their domain - they think in shift patterns, coverage metrics, and service level agreements. The design had to honour that expertise while eliminating unnecessary friction and surfacing the right controls at the right moments.

Accessibility was a non-negotiable requirement, with compliance standards built into the design process from the outset rather than retrofitted at the end.

Embedded in the product team.

Working as an embedded designer within Verint's product team, I participated in user research sessions, design reviews, and cross-functional collaboration with engineering and product management.

The iterative design process involved regular usability reviews, accessibility audits, and close collaboration with developers to ensure design intent was preserved through implementation.

A WFM suite users trust.

The redesigned suite improved scheduling efficiency, reduced training time for new users, and achieved compliance with accessibility standards. The design system established during this project became the foundation for future WFM product development.

Deep domain immersion.

The project began with extensive field research - understanding how maintenance engineers actually work, the cognitive load they operate under, and the failure modes of existing tools. User journeys were mapped in granular detail before any interface work began.

Prototypes were tested iteratively with actual ArGO users, incorporating feedback from both technical stakeholders and end users in airline maintenance operations.

Managing access at enterprise scale.

Core Elec is the authorisation platform underpinning the broader Airbus digital ecosystem - managing access to APIs, UI surfaces, and user roles across multiple interconnected products.

Designed for a large-scale solution where multiple products work in concert, the platform required a clear, consistent model for permissions, roles, and access states that technical administrators could operate confidently.

Trusted by airlines worldwide.

The ArGO interface shipped to airline partners and has been in active use for A350 and A380 fleet management. Core Elec established a reliable access-control foundation for Airbus's growing digital product suite.

Material Design as a foundation.

The project used Material Design as the foundational design language, collaborating closely with the development team to ensure the implementation matched the intended experience.

I worked across UX flows and UI execution - designing the information architecture, interaction patterns, and visual components that made the app feel native and intuitive on Android devices.

Streamlined team sales operations.

Tring Partner shipped with a clean, consistent Material Design implementation that gave SMB sales teams a reliable tool for call logging, team coordination, and performance tracking - all from their mobile devices.

Structure through information architecture.

The project required careful information architecture work to organise the app's features - messaging, calls, team management, and business tools - into a hierarchy that felt natural rather than cluttered.

The design balanced the breadth of functionality with a clean, uncluttered interface, ensuring that everyday communication tasks required minimal steps and cognitive effort.

Communication that just works.

Onne App launched on Android with a structured, navigable interface that brought together the key communication needs of SMB teams. The information architecture established a clear foundation for future feature expansion across Onne Business.